Privacy policy

Privacy Policy – PawsyCare™

Last updated: November 1, 2025
Contact: support@pawsycarestore.com

1. Overview

PawsyCare™ (“we,” “our,” or “us”) operates this online store and website to provide our customers with curated Smart Tech and Wellness products for pets.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from pawsycarestore.com or any related service operated by PawsyCare™.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the data necessary to operate and improve your shopping experience. This may include:

Contact Information: name, email, phone number, billing and shipping address.
Order & Payment Details: products purchased, payment method, and transaction confirmation (processed securely through Shopify and payment partners).
Account Information (if applicable): username, preferences, and saved addresses.
Device & Usage Data: IP address, browser type, and interaction data used to improve website performance.
Communications: messages sent to our customer support or social channels.

We do not collect or store full payment card information. All payments are processed by certified payment providers (e.g., Shopify Payments, PayPal, Stripe) through secure encryption protocols.

3. How We Use Your Information

We use personal data to:

Process, fulfill, and track your orders.
Communicate order updates, support requests, or relevant product information.
Improve our Services, performance, and user experience.
Prevent fraud and maintain security.
Comply with legal obligations and platform requirements.
Send occasional promotional communications, only if you have opted in.

4. Data Sharing and Processors

To provide a seamless and secure experience, we share limited information with trusted third parties:

Shopify, which hosts our online store and acts as a data processor. Shopify may collect certain data automatically to enable store functionality and analytics. Learn more at Shopify Privacy Policy.
Payment processors (e.g., Shopify Payments, PayPal, Stripe) to handle secure transactions.
Shipping and logistics partners for order fulfillment and delivery tracking.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Legal Basis and Retention

Your personal information is processed under lawful bases including:

performance of a contract (order fulfillment),
consent (email marketing or account creation), and
compliance with legal obligations (tax, fraud prevention, record-keeping).

Data is retained only as long as necessary to provide our Services and comply with applicable law, after which it is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction (U.S., California, EU, or others), you may have the right to:

Access a copy of the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for communications or marketing.
Request portability of certain data (where technically feasible).

You can exercise these rights at any time by contacting us at support@pawsycarestore.com.
We may request reasonable verification to protect your privacy.

We will not discriminate against you for exercising your privacy rights.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience—such as remembering your cart, preferences, and login session.
You can manage or disable cookies in your browser settings without affecting essential store functionality.

8. Data Security

We implement technical and organizational safeguards to protect your data, including encryption, limited access control, and secure server hosting.
While no system is completely secure, we continually monitor and update our measures to protect against unauthorized access or misuse.

9. International Data Transfers

Your information may be transferred and processed outside your country of residence, including to the United States or the European Union, where our fulfillment and technology partners operate.
We ensure adequate protection through standard contractual clauses and recognized compliance frameworks.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any significant updates will be posted on this page with a revised “Last updated” date.
We encourage you to review this Policy periodically.

11. Contact

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:

📧 support@pawsycarestore.com

For privacy and operational reasons, physical correspondence is not currently accepted.

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